Privacy Policy

1. Our Commitment to Privacy

FNQ Concrete Creations (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, purchase products, or enrol in our online training courses.

2. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party providers)
Account login details
Purchase history
Course enrolment information
IP address and website usage data
Any information you provide when contacting us

We do not collect sensitive personal information unless required and voluntarily provided.

3. How We Collect Your Information

We collect personal information when you:

Create an account
Purchase products
Subscribe to online training
Sign up to our newsletter
Contact us via email or forms
Browse our website (via cookies and analytics tools)

4. Why We Collect Your Information

We collect and use your personal information to:

Process orders and payments
Provide access to online training
Deliver products
Respond to enquiries
Send transactional communications
Improve our website and services
Comply with legal obligations

We may also use your email address to send marketing communications if you have opted in. You may unsubscribe at any time.

5. Payment Information

Payment information is processed securely through third-party payment providers. We do not store full credit card details on our servers.

6. Cookies & Website Analytics

Our website may use cookies, analytics tools (e.g., Google Analytics), and tracking technologies. These tools help us understand website usage and improve user experience. You may disable cookies in your browser settings, though this may affect website functionality.

7. Disclosure of Personal Information

We may disclose personal information to:

Payment processors
Shipping and freight providers
IT and website hosting providers
Course platform providers
Professional advisers (accountants, legal advisers)
Government authorities where required by law

We do not sell or rent your personal information.

8. Overseas Disclosure

Some third-party providers (such as payment processors, website platforms, or email marketing services) may store data overseas. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of internet transmission is completely secure.

10. Access & Correction

You may request access to the personal information we hold about you. If you believe your information is incorrect or outdated, please contact us and we will take reasonable steps to correct it.

11. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.

12. Marketing Communications

If you subscribe to our mailing list, we may send promotional emails about new courses, tools and products, special offers, and updates. You can unsubscribe at any time via the link in our emails.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

14. Complaints

If you believe we have breached your privacy rights, please contact us in writing at info@concretecreations.com.au. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.