Terms and Conditions

Effective Date: 15th February 2026
Business Name: FNQ Concrete Creations
Website: www.concretecreations.com.au

Part A: Website Terms of Service

1. Acceptance of Terms

This website is operated by FNQ Concrete Creations. Throughout the site, the terms “we”, “us” and “our” refer to FNQ Concrete Creations. FNQ Concrete Creations offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing or using any part of this website (“Website”), you agree to be bound by these Terms of Service (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. If you do not agree to these Terms, you may not access the website or use any services. These Terms apply to all users of the website, including without limitation those who browse content, purchase products, or enrol in online training courses.

We reserve the right to refuse service to anyone for any reason at any time.

2. Changes to These Terms

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Changes take effect immediately upon publication on this Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of the revised Terms.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

3. Website Content

All content on this Website, including but not limited to text, images, videos, course previews, product descriptions, logos and branding, designs and downloadable materials, is owned by or licensed to FNQ Concrete Creations and is protected by Australian intellectual property laws. You must not copy, reproduce, distribute, modify, publish, or commercially exploit any content without prior written permission.

4. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

5. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion.

6. User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

7. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

8. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

9. Permitted Use

You may use this Website for lawful purposes only. You are prohibited from:

Using the Website in any way that is unlawful or fraudulent
Violating any international, federal, provincial or state regulations, rules, laws, or local ordinances
Interfering with the Website’s functionality or security
Attempting unauthorised access to accounts or systems
Collecting or tracking the personal information of others
Uploading or transmitting viruses or any other type of malicious code
Infringing upon or violating our intellectual property rights or the intellectual property rights of others
Reproducing, duplicating, copying, selling, reselling or exploiting any portion of the service without express written permission
Submitting false or misleading information

We reserve the right to restrict or terminate access to the service if these Terms are breached.

10. Online Training & Educational Content

Information provided through this Website, including online training materials, is for educational purposes only. Working with concrete, tools, machinery, and related materials involves inherent risk. You are responsible for ensuring safe work practices, using appropriate protective equipment, and complying with applicable laws and safety standards.

FNQ Concrete Creations accepts no responsibility for injury, damage, or loss arising from the application of techniques demonstrated on this Website or within associated training programs, to the extent permitted by law.

11. Product Information

We make reasonable efforts to ensure product descriptions, pricing, and availability are accurate. However, images are for illustrative purposes only, colours and finishes may vary, and specifications may change without notice. We reserve the right to correct errors and update product information at any time. Prices for our products are subject to change without notice.

12. Third-Party Links

This Website may contain links to third-party websites for convenience. We do not control and are not responsible for the content, policies, or practices of third-party websites. Accessing those websites is at your own risk. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

13. Limitation of Liability; Disclaimer of Warranties

To the extent permitted by law, FNQ Concrete Creations is not liable for indirect or consequential loss, loss of business, income, or profit, damage arising from reliance on Website content, or technical interruptions or Website downtime.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied.

Nothing in these Terms excludes, restricts, or modifies rights under the Australian Consumer Law.

14. Indemnity

You agree to indemnify and hold harmless FNQ Concrete Creations and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claims, damages, losses, or expenses arising from your misuse of the Website, your breach of these Terms of Service, or your violation of any law or third-party rights.

15. Privacy

Your use of this Website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

16. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.

17. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

18. Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

19. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Part B: E-Commerce Terms of Sale

These Terms of Sale apply to all purchases of physical products made through our Website. By placing an order, you agree to these Terms.

1. Orders

All orders are subject to availability and confirmation of payment. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refunds & Returns Policy.

We reserve the right to refuse or cancel an order, limit quantities, correct pricing errors, and cancel orders where fraud is suspected. If an order is cancelled after payment has been processed, a full refund will be issued.

We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right to discontinue any product at any time.

2. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Payment must be made in full at the time of purchase. We accept payment methods listed at checkout. We reserve the right to change prices at any time prior to purchase.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information so that we can complete your transactions and contact you as needed.

3. Shipping & Delivery

We ship within Australia unless otherwise specified. Shipping costs are calculated at checkout. Delivery timeframes provided are estimates only and may vary due to courier delays, regional locations, weather events, or high-demand periods. We are not liable for delays outside our reasonable control.

Risk in the goods passes to you upon delivery to the nominated address. You are responsible for providing accurate delivery details. Additional costs arising from incorrect information may be charged to you.

4. Inspection Upon Delivery

You must inspect goods upon delivery. If goods are damaged, faulty, or incorrect, notify us within 14 days and provide photographs where possible. Failure to notify us within a reasonable timeframe may affect your claim.

5. Returns & Refunds

Returns and refunds are governed by our Refunds & Returns Policy. Nothing in these Terms excludes your rights under the Australian Consumer Law.

6. Custom and Made-to-Order Products

Custom and made-to-order products may require a deposit prior to production. Deposits are non-refundable once production has commenced. Production timeframes are estimates only. Due to the handmade nature of concrete, variations in colour, texture and finish, and natural air pockets, are not considered defects. Final payment may be required prior to dispatch or installation (if applicable).

7. Large or Heavy Items

Some items (including sinks, vanities, bathtubs, and architectural pieces) may require freight shipping, may incur additional handling costs, and may require forklift or specialised unloading at the delivery location. You are responsible for ensuring appropriate access and unloading facilities. Additional costs arising from failed delivery attempts may be charged to you.

8. Title to Goods

Ownership of goods passes to you only once full payment has been received.

9. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of business, income, or profit. Our liability is limited to the amount paid for the goods. Nothing in these Terms excludes rights under the Australian Consumer Law.

10. Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, supply chain disruptions, transport failures, and government restrictions.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of Queensland courts.